Terms and conditions
La Bamba Horsham Ltd is part of the Yuzey Holdings Ltd Group
Restaurant tips and gratuities policy
We hold a no tippig policy here at La bamba. We will not be adding any tips or service charge to any electronic payments.
We pride ourselves in our fair and honest treatment of our staff and team members. They are paid either the mimum living wage or above depending on perfromance and length of service.
Any tips paid in cash are retained by the individual waiter and may or may not be shared with other staff in the restaurant. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue and Customs. Yuzey Holdings Ltd and La Bamba Horsham Ltd does not manage the administration of cash tips.
We are committed to supporting our teams and making our catering venues fantastic and fair places to work.
We also offer all our team:
pension schemes
Benefits including:
Flexible working;
Meals when on duty;
Discounts across the Yuzey Holdings Ltd group restaurants
We are an acredited Living Wage employer.
Yuzey Holdings Ltd and La Bamba Horsham Ltd fully supports the UK Government's voluntary code of best practice on service charges, tips and gratuities. More details of this code can be found on the Gov.UK website.
Booking
When making your reservation, please ensure that you provide accurate contact information (email address and/or phone number) to allow us to provide full communications with yourself regarding your booking.
If you are running late for your reservation, please telephone the restaurant directly. If we do not hear from you, we will hold your table for a maximum of 15 minutes after the reservation time.
We appreciate that sometimes you will need to cancel, but request that you please let us know as far in advance as possible. Once again you can do so by contacting the restaurant directly, or alternatively there is a cancellation link within our booking confirmation emails that will automatically cancel your reservation for you.
Further booking terms and conditions may apply to reservations during selected busy seasonal periods, including but not limited to: Valentine’s Day, Mother’s Day, Father’s Day, and the festive seasons during November and December. Any extra terms and conditions will be stated at the point of booking.
Please note that we are unable to accept responsibility for the loss or theft of any personal belongings whilst dining with us.
Group Booking
Depending on availability at our restaurants, when making a booking for a large party we may require you to submit a pre-order in advance of your reservation. If this is required during the online booking process it will be denoted when you select your required time. Should you not be able to book your table online, our restaurant team will be able to assist and make you aware should a pre-order be required.
Deposits may be required for large party bookings or events, and a credit card may be required to secure your reservation.
MODERN SLAVERY POLICY
1. Summary
The United Kingdom Modern Slavery Act 2015 requires certain businesses to provide disclosure concerning their efforts, if any, to ensure there is no modern slavery or trafficking in their organisation or supply chain.
The following is a voluntary statement made by Yuzey Holdings Ltd indicating its policies and actions with regard to modern slavery for the 2023/24 financial year.
2. Coverage of this statement
This statement applies to all the companies in the group as listed below:
La Bamba Horsham Ltd
Zeytin Horsham Ltd
Bachata Horsham Ltd
Station cafe horsham Ltd
Privacy Policy
PERSONAL DATA AND INFORMATION WE COLLECT AND PROCESS AND THE PURPOSE FOR WHICH WE USE IT
This privacy policy applies to all personal data and information collected by or on behalf of us about, or provided to us by our customers, business contacts and suppliers, job applicants and individuals that contact us (including through our website, in person, by letter, phone, email or text) or enter competitions run by us or use wi-fi services offered at one of our restaurants.
CUSTOMERS
The following section of this policy sets out how Yuzey Holings Ltd and La Bamba Horsham Ltd may process personal data and information (as a controller) and information about its customers.
What personal data and information do we collect from our customers?
The personal data and information we collect may include:-
name, email address, home and/or business address, phone number;
bank account and payment card information;
booking history;
information relating to your use of our services, such as special requests, feedback and survey responses; and
marketing preferences.
We may also collect information about any medical or health conditions (such as disabilities, dietary or allergy information) in order to protect your wellbeing. By freely providing us with such information, you explicitly consent to us processing such information.
We may collect, use, store and transfer different kinds of personal data and information about you which you provide to us through: the online forms on our website (including in relation to contacting us), booking a table at one of our restaurants, dining at one of our restaurants, buying a gift voucher and/or joining our marketing email list, entering a competition, promotion or survey, ordering a takeaway, connecting to wi-fi at one of our branches, telephone or email communication, and information we receive from other sources, including from third parties that operate loyalty points, booking or delivery programmes or platforms, or send marketing communications on our behalf.
Legal basis for processing our customers’ personal data and information
The legal bases we principally rely upon in order to process your personal data and information are that:
it is necessary for the performance of a contract between us for the provision of services or in order to take steps at your request prior to entering into such a contract; and/or
it is necessary for the purposes of the legitimate interests of pursuing and developing our business, where such interests are not overridden by your rights or interests.
Occasionally we may also rely upon the following legal bases for processing: –
it is necessary for us to comply with a legal requirement; and/or
it is necessary to protect your vital interests or those of another individual; and/or
you have given your consent to the processing.
Basis on which we process your data and right to withdraw consent
If we consider it necessary to obtain your consent in relation to use your personal data and information, we will contact you to request this consent. In such circumstances, we will provide you with full details of the personal data and information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. If you decide to provide your consent, you have the right to withdraw your consent at any time, although that will not affect the lawfulness of processes based on consent before its withdrawal. To withdraw your consent or to opt out of receiving any of our marketing communications, please follow the unsubscribe instructions included in each electronic communication or contact us at labambahorsham@gmail.com. Once we have received notification that you have withdrawn your consent, we will action your request within one month and will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
What do we use our customers’ personal data and information for?
We intend to use your personal data and information for the following purposes:-
to assist you with your enquiries;
to fulfil your bookings and/or to provide services or facilities you request from us;
to collect payment from you;
to administer and manage our relationship with you, which may include asking you to complete surveys or feedback forms;
where you have made a reservation with us, to send you information before your visit to confirm the reservation and to provide you with other information relating to your reservation which we think you may find of interest;
to send you marketing and promotional material where we think this may be of interest to you and to assess the success and/or effectiveness of any marketing campaigns;
where required by law;
where necessary to protect your health or wellbeing or that of another individual;
to scan and monitor electronic communications sent to us (including attachments) for viruses or malicious software, to process and encrypt personal data and information to protect and manage email traffic, and to store personal data and information on our systems to pursue our legitimate interests including for document retention purposes; and
such other actions as are necessary to manage our activities, and to enforce or defend our rights and/or interests.